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  • 1.
    book.ebook
    Involvement of social partners in policymaking during the COVID-19 outbreak [er]. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2021.
    Summary
    Since 2016, Eurofound has closely monitored the involvement of national social partners in policymaking as part of the European Semester cycle. In 2020, the focus was on their involvement during the first months of the COVID-19 outbreak. While the pandemic has presented a huge challenge to social dialogue, the results of the analysis highlight how social dialogue can be an effective tool in shaping policy initiatives and finding solutions to emergency situations affecting businesses, workers, the economy and society. It is clear that the participation of social partners in the design and implementation of national recovery and resilience plans in 2021 will be key in the recovery process and for strengthening social dialogue going forward.
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  • 2.
    book
    Involvement of social partners in policymaking during the COVID-19 outbreak. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2021.
    Summary
    Since 2016, Eurofound has closely monitored the involvement of national social partners in policymaking as part of the European Semester cycle. In 2020, the focus was on their involvement during the first months of the COVID-19 outbreak. While the pandemic has presented a huge challenge to social dialogue, the results of the analysis highlight how social dialogue can be an effective tool in shaping policy initiatives and finding solutions to emergency situations affecting businesses, workers, the economy and society. It is clear that the participation of social partners in the design and implementation of national recovery and resilience plans in 2021 will be key in the recovery process and for strengthening social dialogue going forward.
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  • 3.
    book.ebook
    À votre service [er] : les conditions de travail des travailleurs des services interactifs. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Près des trois quarts de la main-d’oeuvre de l’UE sont employés dans le secteur des services, et une proportion importante des travailleurs de ce secteur sont en contact direct avec les destinataires des services qu’ils fournissent (les clients, les patients, les élèves, etc.). Ce travail peut être éprouvant, car les travailleurs sont régulièrement sollicités sur le plan émotionnel, ce qui peut avoir un impact sur leur bien-être. La présente note d’orientation examine les conditions de travail des salariés du secteur des services interactifs et étudie la qualité de leur emploi par rapport à celle de l’employé moyen. Elle se concentre sur les nombreuses exigences émotionnelles auxquelles ils sont soumis et évalue dans quelle mesure des ressources professionnelles particulières (telles que le soutien social ou une bonne gestion) peuvent contribuer à prévenir les effets négatifs de ces exigences. À la lumière de la pandémie de COVID-19, une attention particulière est portée au sous-groupe des travailleurs du secteur de la santé.
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  • 4.
    book.ebook
    A su servicio [er] : condiciones laborales de los trabajadores de servicios interactivos. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Alrededor de las tres cuartas partes de la población económicamente activa de la UE trabaja por cuenta ajena en el sector de los servicios, y una proporción considerable de los trabajadores de servicios interactúan directamente con los destinatarios de los servicios que prestan, como clientes, pacientes, alumnos, etc. Este trabajo puede ser muy exigente, ya que suele imponer exigencias emocionales a estos trabajadores y puede repercutir en su bienestar. En este resumen de políticas se analizan las condiciones laborales de las personas empleadas en el trabajo de servicios interactivos y se estudia la calidad de sus puestos de trabajo, comparándola con la del empleado medio. Se examinan las múltiples exigencias emocionales que se imponen a estos trabajadores, evaluando hasta qué punto los recursos profesionales específicos (como el apoyo social o la calidad de la gestión) pueden ayudar a prevenir los efectos negativos de tales exigencias. A la luz de la pandemia de COVID-19, se presta especial atención al subgrupo de trabajadores del sector sanitario.
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  • 5.
    book.ebook
    Zu Ihren Diensten [er] : Arbeitsbedingungen von Beschäftigten im Bereich interaktive Dienstleistungen. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Etwa drei Viertel der Erwerbsbevölkerung in der EU sind im Dienstleistungssektor beschäftigt und ein erheblicher Anteil der Beschäftigten in diesem Sektor interagiert direkt mit den Empfängern der von ihnen erbrachten Dienstleistungen, wie Kunden, Patienten oder Schüler. Dies kann eine anspruchsvolle Aufgabe darstellen, da an diese Arbeitnehmer üblicherweise emotionale Anforderungen gestellt werden und sich diese auf ihr Wohlbefinden auswirken können. Im vorliegenden Kurzbericht werden die Arbeitsbedingungen von Menschen analysiert, die im Bereich interaktive Dienstleistungen tätig sind, und es wird ihre Arbeitsplatzqualität im Vergleich zu durchschnittlichen Arbeitnehmern untersucht. Der Schwerpunkt liegt auf den zahlreichen emotionalen Anforderungen, die an sie gestellt werden, wobei bewertet wird, in welchem Umfang spezifische Ressourcen am Arbeitsplatz (wie soziale Unterstützung oder eine hohe Führungsqualität) dazu beitragen können, negative Auswirkungen solcher Anforderungen zu verhindern. Angesichts der COVID-19-Pandemie wird besonderes Augenmerk auf die Untergruppe der Beschäftigten im Gesundheitswesen gelegt.
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  • 6.
    book
    Zu Ihren Diensten : Arbeitsbedingungen von Beschäftigten im Bereich interaktive Dienstleistungen. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Etwa drei Viertel der Erwerbsbevölkerung in der EU sind im Dienstleistungssektor beschäftigt und ein erheblicher Anteil der Beschäftigten in diesem Sektor interagiert direkt mit den Empfängern der von ihnen erbrachten Dienstleistungen, wie Kunden, Patienten oder Schüler. Dies kann eine anspruchsvolle Aufgabe darstellen, da an diese Arbeitnehmer üblicherweise emotionale Anforderungen gestellt werden und sich diese auf ihr Wohlbefinden auswirken können. Im vorliegenden Kurzbericht werden die Arbeitsbedingungen von Menschen analysiert, die im Bereich interaktive Dienstleistungen tätig sind, und es wird ihre Arbeitsplatzqualität im Vergleich zu durchschnittlichen Arbeitnehmern untersucht. Der Schwerpunkt liegt auf den zahlreichen emotionalen Anforderungen, die an sie gestellt werden, wobei bewertet wird, in welchem Umfang spezifische Ressourcen am Arbeitsplatz (wie soziale Unterstützung oder eine hohe Führungsqualität) dazu beitragen können, negative Auswirkungen solcher Anforderungen zu verhindern. Angesichts der COVID-19-Pandemie wird besonderes Augenmerk auf die Untergruppe der Beschäftigten im Gesundheitswesen gelegt.
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  • 7.
    book
    A su servicio : condiciones laborales de los trabajadores de servicios interactivos. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Alrededor de las tres cuartas partes de la población económicamente activa de la UE trabaja por cuenta ajena en el sector de los servicios, y una proporción considerable de los trabajadores de servicios interactúan directamente con los destinatarios de los servicios que prestan, como clientes, pacientes, alumnos, etc. Este trabajo puede ser muy exigente, ya que suele imponer exigencias emocionales a estos trabajadores y puede repercutir en su bienestar. En este resumen de políticas se analizan las condiciones laborales de las personas empleadas en el trabajo de servicios interactivos y se estudia la calidad de sus puestos de trabajo, comparándola con la del empleado medio. Se examinan las múltiples exigencias emocionales que se imponen a estos trabajadores, evaluando hasta qué punto los recursos profesionales específicos (como el apoyo social o la calidad de la gestión) pueden ayudar a prevenir los efectos negativos de tales exigencias. A la luz de la pandemia de COVID-19, se presta especial atención al subgrupo de trabajadores del sector sanitario.
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  • 8.
    book
    À votre service : les conditions de travail des travailleurs des services interactifs. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020], c2020.
    Summary
    Près des trois quarts de la main-d’oeuvre de l’UE sont employés dans le secteur des services, et une proportion importante des travailleurs de ce secteur sont en contact direct avec les destinataires des services qu’ils fournissent (les clients, les patients, les élèves, etc.). Ce travail peut être éprouvant, car les travailleurs sont régulièrement sollicités sur le plan émotionnel, ce qui peut avoir un impact sur leur bien-être. La présente note d’orientation examine les conditions de travail des salariés du secteur des services interactifs et étudie la qualité de leur emploi par rapport à celle de l’employé moyen. Elle se concentre sur les nombreuses exigences émotionnelles auxquelles ils sont soumis et évalue dans quelle mesure des ressources professionnelles particulières (telles que le soutien social ou une bonne gestion) peuvent contribuer à prévenir les effets négatifs de ces exigences. À la lumière de la pandémie de COVID-19, une attention particulière est portée au sous-groupe des travailleurs du secteur de la santé.
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  • 9.
    book
    Upward convergence in the EU : definition, measurement and trends. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    The uneven impact of the 2008–2013 economic crisis on Member States brought upward convergence to the fore in EU political debates. The focus was on orienting social policy towards getting the EU back on track, as encapsulated in the European Pillar of Social Rights. However, the meaning of the concept was unclear. Eurofound filled this gap, defining upward convergence as an improvement in performance alongside a reduction in disparities among Member States in a given socioeconomic indicator. Taking this definition as a starting point, this report illustrates the different ways that upward convergence is typically measured. It also summarises convergence patterns in six important socioeconomic indicators over a decade, from the start of the economic crisis to the height of the recovery. The analysis finds that upward convergence patterns are unstable and that Member States need to strengthen their resilience in the economic and social policy domains to achieve sustainable upward convergence.
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  • 10.
    book.ebook
    Upward convergence in the EU [er] : definition, measurement and trends. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    The uneven impact of the 2008–2013 economic crisis on Member States brought upward convergence to the fore in EU political debates. The focus was on orienting social policy towards getting the EU back on track, as encapsulated in the European Pillar of Social Rights. However, the meaning of the concept was unclear. Eurofound filled this gap, defining upward convergence as an improvement in performance alongside a reduction in disparities among Member States in a given socioeconomic indicator. Taking this definition as a starting point, this report illustrates the different ways that upward convergence is typically measured. It also summarises convergence patterns in six important socioeconomic indicators over a decade, from the start of the economic crisis to the height of the recovery. The analysis finds that upward convergence patterns are unstable and that Member States need to strengthen their resilience in the economic and social policy domains to achieve sustainable upward convergence.
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  • 11.
    book
    Living, working and COVID-19. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    This report presents the findings of the ‘Living, working and COVID-19’ e-survey, carried out by Eurofound to capture the far-reaching implications of the pandemic for the way people live and work across Europe. The survey was fielded online, among respondents who were reached via Eurofound’s stakeholders and social media advertising. Two rounds of the e-survey have been carried out to date: one in April, when most Member States were in lockdown, and one in July, when society and economies were slowly re-opening. The findings of the e-survey from the first round reflected widespread emotional distress, financial worry and low levels of trust in institutions. Levels of concern abated somewhat in the second round, particularly among groups of respondents who were benefiting from support measures implemented during the pandemic. At the same time, the results underline stark differences between countries and between socioeconomic groups that point to growing inequalities. The results confirm the upsurge in teleworking across all countries during the COVID-19 pandemic that has been documented elsewhere, and the report explores what this means for work–life balance and elements of job quality.
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  • 12.
    book.ebook
    Living, working and COVID-19 [er]. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    This report presents the findings of the Living, working and COVID-19 e-survey, carried out by Eurofound to capture the far-reaching implications of the pandemic for the way people live and work across Europe. The survey was fielded online, among respondents who were reached via Eurofound’s stakeholders and social media advertising. Two rounds of the e-survey have been carried out to date: one in April, when most Member States were in lockdown, and one in July, when society and economies were slowly re-opening. The findings of the e-survey from the first round reflected widespread emotional distress, financial worry and low levels of trust in institutions. Levels of concern abated somewhat in the second round, particularly among groups of respondents who were benefiting from support measures implemented during the pandemic. At the same time, the results underline stark differences between countries and between socioeconomic groups that point to growing inequalities. The results confirm the upsurge in teleworking across all countries during the COVID-19 pandemic that has been documented elsewhere, and the report explores what this means for work–life balance and elements of job quality.
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  • 13.
    book.ebook
    COVID-19 [er] : policy responses across Europe. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    The effect of the COVID-19 pandemic on the lives of individuals and societies, including on the economy and labour markets, is unprecedented. The impact of the global health emergency has placed a growing number of businesses under threat, putting the jobs of more and more workers at risk and impacting the livelihoods of many citizens. Policymakers moved swiftly in an effort to mitigate the social and economic effects on businesses, workers and citizens. Eurofound’s COVID-19 EU PolicyWatch database provides information on initiatives introduced to cushion these effects. Drawing on the content of this database of around 500 policy initiatives (April 2020), this report aims to present an overview of both large-scale government measures and collective agreements that impact on large groups of workers, setting this in the context of the evolving labour market situation. This report takes a snapshot of the situation as of mid-April 2020. The COVID-19 EU PolicyWatch database will be updated in July and October 2020 to incorporate new policy initiatives, as well as information on the actual uptake of the main measures. An update of the mapping of policy responses adopted by different countries will be included in a forthcoming evaluation report entitled COVID-19: Some implications for employment and working life (Eurofound, forthcoming-a). This report will assess in more detail the implementation and effectiveness of some of the key measures adopted to support businesses, safeguard employment and protect citizens from hardship, including short-time working (STW) schemes, measures to support the self-employed and micro businesses, and steps that could be seen as moving towards providing a universal minimum income.
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  • 14.
    book.ebook
    At your service [er] : working conditions of interactive service workers. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020] , c2020.
    Summary
    Around three-quarters of the EU workforce is employed in the service sector, and a sizeable portion of service workers interact directly with the recipients of the services they provide, such as clients, patients, pupils and so on. This can be demanding work as it routinely places emotional demands on these workers and can have an impact on their well-being. This policy brief examines the working conditions of people employed in interactive service work and investigates their job quality compared to the average employee. It focuses on the multiple emotional demands placed on them and assesses to what extent specific job resources (such as social support or good management quality) can help to prevent negative impacts of such demands. In light of the COVID-19 pandemic, a special focus is put on the subgroup of workers in the health sector.
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  • 15.
    book
    COVID-19 : policy responses across Europe. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2020.
    Summary
    The effect of the COVID-19 pandemic on the lives of individuals and societies, including on the economy and labour markets, is unprecedented. The impact of the global health emergency has placed a growing number of businesses under threat, putting the jobs of more and more workers at risk and impacting the livelihoods of many citizens. Policymakers moved swiftly in an effort to mitigate the social and economic effects on businesses, workers and citizens. Eurofound’s COVID-19 EU PolicyWatch database provides information on initiatives introduced to cushion these effects. Drawing on the content of this database of around 500 policy initiatives (April 2020), this report aims to present an overview of both large-scale government measures and collective agreements that impact on large groups of workers, setting this in the context of the evolving labour market situation. This report takes a snapshot of the situation as of mid-April 2020. The COVID-19 EU PolicyWatch database will be updated in July and October 2020 to incorporate new policy initiatives, as well as information on the actual uptake of the main measures. An update of the mapping of policy responses adopted by different countries will be included in a forthcoming evaluation report entitled COVID-19: Some implications for employment and working life (Eurofound, forthcoming-a). This report will assess in more detail the implementation and effectiveness of some of the key measures adopted to support businesses, safeguard employment and protect citizens from hardship, including short-time working (STW) schemes, measures to support the self-employed and micro businesses, and steps that could be seen as moving towards providing a universal minimum income.
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  • 16.
    book
    At your service : working conditions of interactive service workers. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2020] , c2020.
    Summary
    Around three-quarters of the EU workforce is employed in the service sector, and a sizeable portion of service workers interact directly with the recipients of the services they provide, such as clients, patients, pupils and so on. This can be demanding work as it routinely places emotional demands on these workers and can have an impact on their well-being. This policy brief examines the working conditions of people employed in interactive service work and investigates their job quality compared to the average employee. It focuses on the multiple emotional demands placed on them and assesses to what extent specific job resources (such as social support or good management quality) can help to prevent negative impacts of such demands. In light of the COVID-19 pandemic, a special focus is put on the subgroup of workers in the health sector.
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  • 17.
    book.ebook
    Annual review of working life 2018 [er]. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2019.
    Summary
    This report – the latest in an annual series – describes the main developments in industrial relations and the regulations affecting working conditions at EU level and in the EU Member States and Norway during 2018. Based on data from the Network of Eurofound Correspondents, it presents information related to national social dialogue actors and working life institutions. It summarises key themes and interactions of national peak-level social dialogue, including how social dialogue contributed to national policymaking, and also covers those cases where social dialogue was under pressure, highlighting collective disputes of national significance. In addition, it summarises the main changes affecting collective bargaining, the regulation of working time, employment status, and health and well-being at work.
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  • 18.
    book
    Annual review of working life 2018. European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, 2019.
    Summary
    This report – the latest in an annual series – describes the main developments in industrial relations and the regulations affecting working conditions at EU level and in the EU Member States and Norway during 2018. Based on data from the Network of Eurofound Correspondents, it presents information related to national social dialogue actors and working life institutions. It summarises key themes and interactions of national peak-level social dialogue, including how social dialogue contributed to national policymaking, and also covers those cases where social dialogue was under pressure, highlighting collective disputes of national significance. In addition, it summarises the main changes affecting collective bargaining, the regulation of working time, employment status, and health and well-being at work.
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  • 19.
    book.ebook
    Âge et qualité de vie [er] : qui sont les gagnants et les perdants? European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : Publications Office, [2019], c2019.
    Summary
    Une grande partie des politiques est élaborée et appliquée à travers le prisme de l’âge et la prise en considération des disparités qui touchent la situation économique et sociale des différentes tranches d’âge est une préoccupation constante pour les décideurs politiques. La présente note d’orientation analyse les inégalités relatives à la qualité de vie des Européens sur un ensemble de six tranches d’âge. Elle examine les évolutions qui ont eu lieu entre 2011 et 2016 dans le but d’évaluer si la reprise a permis de réduire l’incidence de la crise économique sur la qualité de vie, et de déterminer les tranches d’âge et les pays concernés par ce phénomène. L’analyse conclut que, dans l’ensemble, les générations les plus âgées jouissent d’une meilleure qualité de vie que les tranches d’âges inférieures en Europe occidentale, alors qu’en Europe orientale, les générations les plus jeunes sont mieux loties.
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  • 20.
    book.ebook
    Alter und Lebensqualität [er] : wer gewinnt, wer verliert? European Foundation for the Improvement of Living and Working Conditions.
    Publication
    Luxembourg : [Publications Office], [2019], c2019.
    Summary
    In der Politik wird vieles durch das Prisma des Alters betrachtet und umgesetzt, und der Umgang mit Unterschieden bei den wirtschaftlichen und sozialen Verhältnissen unterschiedlicher Altersgruppen ist für politische Entscheidungsträger nach wie vor problematisch. In vorliegendem Kurzbericht werden die Ungleichheiten bei der Lebensqualität von Europäern in sechs Altersgruppen näher unter die Lupe genommen. Es werden die Entwicklungen zwischen 2011 und 2016 untersucht, um einschätzen zu können, ob die Auswirkungen der Wirtschaftskrise auf die Lebensqualität mit der wirtschaftlichen Erholung abgenommen haben, für welche Altersgruppen und in welchen Ländern. Aus der Analyse geht hervor, dass – vereinfacht gesagt – in Westeuropa ältere Generationen eine höhere Lebensqualität als jüngere Altersgruppen genießen, während in Osteuropa die jüngeren Generationen besser gestellt sind.
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